The StrataMail Email Continuity admin portal gives you real-time visibility into the status of every protected domain. This guide covers how to read the dashboard, understand event states, respond to active outages, work with the queue manager, and review historical event data.
Dashboard Overview
The StrataMail Email Continuity dashboard is the first screen after login. It gives you an immediate status picture of all domains under your account.
The dashboard shows:
- Total domains under protection
- Number of active outage events
- Number of monitored domains
- Per-domain event state and last check time
When any domain is in an active outage event, a red Active Outage Events panel appears at the top of the page. This panel lists all domains currently in ACTIVE or FLUSHING state and links directly to the Queue Manager for each.
Event States
Each domain displays one of three event states:
| State | Meaning | Mail Queuing | Action Required |
|---|---|---|---|
| NONE | Relay host is reachable. Mail is flowing normally through the spam filter to the primary server. | No | None — healthy state. |
| ACTIVE | Relay host is unreachable. The spam filter's failover is routing to StrataMail Email Continuity. Mail is queuing. | Yes — all inbound mail is being held | Verify the customer's primary mail server. Mail is safe. See response steps below. |
| FLUSHING | Primary server has recovered. The relay queue is delivering held messages. | Clearing — queue draining automatically | No action needed. Monitor queue depth until it reaches zero. |
During an Active Outage — Response Steps
1. Verify the outage is real
Check the customer's primary mail server directly. Confirm the server is actually down and this is not a misconfiguration of the relay host address in the StrataMail domain settings. A common false positive is a relay host IP or hostname that was changed without updating StrataMail.
2. Review the queue
Go to Continuity → Queue Manager, select the domain from the dropdown, and click Load Queue. You will see all messages currently held, with sender, recipient, subject, size, and time queued.
3. Notify the customer
Inform the customer that their inbound mail is being held safely and will deliver automatically when their server recovers. No mail is lost. If the customer's domain is configured in Both delivery mode, they can access their queued mail immediately via Roundcube webmail — they do not need to wait for primary server recovery.
4. Monitor recovery
Once the customer's primary server comes back online, the spam filter resumes normal delivery. StrataMail Email Continuity detects that the relay host is reachable again within the next 5-minute monitoring cycle and begins flushing the queue. The event state changes from ACTIVE to FLUSHING.
5. Confirm the event closes
The event closes automatically when the relay queue reaches zero. Go to Continuity → Event History to confirm the event is listed as closed with full statistics.
Queue Manager
The Queue Manager at Continuity → Queue Manager gives you direct control over messages held during an outage event.
| Action | What It Does | When To Use |
|---|---|---|
| View | Opens the full message including headers, sender, recipient, and body preview. | Reviewing message content before deciding what to do with it. |
| Send | Forces an immediate delivery attempt to the relay host. | Primary server has recovered but the auto-flush has not started yet. Use sparingly — automatic flush runs within 5 minutes of recovery detection. |
| Hold | Pauses automatic retry attempts for that specific message. | A specific message needs review before delivery. Stays in queue but will not retry until manually released. |
| Delete | Permanently removes the message from the queue. | Only for confirmed spam or messages the customer has explicitly requested to discard. This action cannot be undone. |
Event History
Go to Continuity → Event History to see all past outage events with full statistics.
Each event record shows:
- Domain — which domain was affected
- Opened at — timestamp when the outage was detected
- Closed at — timestamp when the queue reached zero
- Duration — total time from open to close in minutes
- Messages queued — total number of messages held during the event
- Peak storage GB — maximum disk space used by queued messages at the highest point during the event
- Total traffic GB — total data delivered when the queue flushed
Related Resources
- Getting Started Guide — first-time domain setup
- Monitoring & Alerts Setup — configure outage notifications
- StrataMail Email Continuity — product overview
- Email Continuity Reseller Pricing — tier details and pool allocations
- Reseller Programs — account management and branding
866.790.4678 — Contact Form